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Privacy Policy – elysea.eu

1. Introduction

The protection of your personal data is very important to Elysea. This Privacy Policy explains in a clear and transparent manner how we collect, use, store, and protect the personal data of visitors and customers of our online store elysea.eu, in accordance with the General Data Protection Regulation (EU 2016/679 – GDPR) and Greek law.

By browsing or using our services, you indicate that you have read and agree to the terms of this policy.

2. Data Controller

The person responsible for processing your data is:

Elysea
Phone Number: 2410538918
Email: info.elysea@gmail.com, info@elysea.eu

3. What data we collect

We only collect the data necessary for the operation of the e-shop and the service of our customers.

3.1 Data you provide

Full Name
Shipping & billing address
Contact telephone number
Email
Order details
Billing information (if requested)
Content of messages you send via contact form or email

3.2 Data collected automatically

Navigation data (IP, browser, device)
Cookies & tracking data (for operational, statistical, and advertising purposes)
Session IDs

4. What we use your data for

We only use personal data when there is a legal basis for doing so, as required by the GDPR.

4.1 To fulfill your order

Order management and dispatch
Issuing of documents
Contact us for delivery or support issues

4.2 To communicate with you

Answers to questions
Customer service
Notification of changes to policy or terms of use

4.3 To improve our services

Traffic analysis
Improvement of e-shop functionality

4.4 For commercial communication (only with explicit consent)

Newsletter
Offers / Promotional material

5. Legal bases for processing

Contract execution (Article 6(1)(b) GDPR)
Legal obligation (Article 6(1)(c) GDPR)
Consent (Article 6(1)(a) GDPR)
Legitimate interest (Article 6(1)(f) GDPR)

6. Data retention period

Processing is carried out in accordance with the following legal bases:

Personal data is retained only for as long as necessary for the purposes for which it was collected or as required by law.

Order data: up to 10 years (tax obligation)
Account data: until you request deletion
Newsletter data: until consent is revoked

7. User rights

According to the GDPR, you have the following rights:

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to portability
Right to object
Right to withdraw consent

To exercise any of the above rights, please contact us at info.elysea@gmail.com or info@elysea.eu.

8. Data sharing

We do not sell, exchange, or transfer your data to third parties.
Data may only be disclosed to:

Courier service providers
E-shop hosting & support providers
Accounting & tax services

All partners are bound by confidentiality and data protection agreements.

9. Cookies

We use cookies to ensure the smooth operation of our e-shop. You can manage or disable them through your browser settings.
Cookie Policy is provided separately.